Notify A Repair
We understand that issues within a property can occur from time to time, and we are committed to ensuring that repairs are dealt with as promptly as possible. To help us resolve any problems efficiently, please report any maintenance concerns as soon as you become aware of them.
Once we receive your repair request, we will assess the issue and, where necessary, instruct an appropriate contractor. We will then contact you to confirm the arrangements and discuss access to the property. Tenants are required to provide reasonable access during normal working hours to allow inspections and repairs to be carried out.
If a contractor does not attend as arranged, there are delays in completing the work, or the issue has not been resolved satisfactorily, please let us know as soon as possible so that we can investigate further.
Whilst we will do our best to arrange a convenient appointment, contractor attendance times cannot always be guaranteed. In some cases, contractors may only be able to offer a morning or afternoon appointment slot rather than a specific time.
To report a repair, please contact our team via our Contact Us page. Where possible, we recommend including photographs of the issue, as this can assist us in identifying the problem and arranging the most suitable contractor.
Before reporting a repair, please note that certain maintenance matters may fall within the tenant's responsibilities. We therefore encourage you to review the guidance provided below before submitting a request. The more information you can provide regarding the issue, the more efficiently we will be able to arrange the appropriate course of action.
You can also find answers to many common maintenance queries in our Frequently Asked Questions section below. Simply select the relevant topic for further information.
Emergencies / Out of Hours
If you experience a genuine emergency outside normal office hours, you can contact our out of hours telephone number on 07519 529720.
Please leave a clear voicemail with as much information as possible, including:
Your full name.
The full property address.
The best contact telephone number for you.
A clear description of the problem.
Whether there is any immediate danger, damage, flooding, or loss of essential services.
A genuine emergency is something that cannot reasonably wait until the next working business day and requires urgent attention to prevent danger, serious damage, or loss of essential services.
Examples of emergencies may include:
A gas leak or smell of gas.
A major water leak or flooding.
Complete loss of power where the issue is not caused by a local power cut, meter issue, or unpaid/expired credit.
Serious electrical fault, such as exposed wires, burning smell, sparks, or sockets smoking.
No heating or hot water during cold weather, especially where there are vulnerable occupants.
A serious security issue, such as a broken external door or lock which leaves the property unsecured.
Serious storm damage affecting the safety or security of the property.
If you smell gas or suspect a gas leak, you must immediately contact the National Gas Emergency Service on 0800 111 999, turn off the gas at the meter if safe to do so, open windows, do not use electrical switches, and leave the property if necessary.
Important Information
Please note that contacting the out of hours voicemail does not automatically mean that the issue will be dealt with outside normal working hours.
The voicemail will be reviewed, and the matter will be assessed based on the information provided. If the issue is considered a genuine emergency, we will take reasonable steps to assist or arrange an appropriate contractor where possible.
If the issue is not classed as an emergency, it will be dealt with during normal office hours on the next working business day.
Examples of issues that are not usually treated as out of hours emergencies include:
General maintenance requests.
Appliance faults, unless they create an immediate safety risk.
Minor leaks that can be contained.
Dripping taps.
Blocked sinks, baths, showers or toilets where another toilet or facility is available.
Loss of keys or lockouts, unless there is a serious safety or security concern.
Heating or hot water issues during mild weather.
Pest issues.
Minor damage to fixtures or fittings.
Noise complaints or neighbour disputes.
Where a tenant instructs a contractor themselves without prior authorisation, the tenant may be responsible for the cost unless it is later agreed that the work was a genuine emergency and the landlord’s responsibility.
Please also be aware that if an out of hours contractor attends and the issue is found to have been caused by tenant misuse, accidental damage, lack of care, failure to follow instructions, or where no emergency exists, the cost of the call-out and any works may be recharged to the tenant.
Keys, Locks and Access Responsibilities
During your tenancy, you are responsible for keeping all keys to the property safe and secure. If any keys are lost, stolen, damaged, or misplaced for any reason, you will be responsible for the cost of obtaining replacement keys and any associated charges.
If you lock yourself out of the property, you should contact us as soon as possible. Whilst we will make reasonable efforts to assist during office hours, we cannot guarantee immediate access to the property. If assistance is required outside normal office hours, an administration charge may apply in addition to any contractor or locksmith costs incurred.
Where access cannot be provided by us, you may need to arrange a locksmith directly at your own expense. Any costs associated with gaining entry to the property, replacing locks, cutting additional keys, or repairing damage caused during entry will be your responsibility unless otherwise agreed.
If the property forms part of a communal block and the lost key provides access to common entrance doors, security systems, gates, or other shared areas, you may also be liable for any additional costs arising from maintaining the security of the building. This may include replacement communal door keys, security fobs, lock cylinders, or, where necessary, the replacement of communal locks and the provision of new keys to other residents.
At the end of the tenancy, all keys issued to you at the commencement of the tenancy, including any additional or duplicate keys, key fobs, security passes, mailbox keys, and communal entrance keys, must be returned to us no later than the agreed tenancy end date.
Failure to return the full set of keys may result in charges being made against you for the cost of replacing missing keys, cutting duplicates, changing locks, providing replacement security fobs, and any associated administration or contractor costs required to ensure the security of the property for future occupants.
My Washing Machine, Fridge, Freezer, Dishwasher, Hoover or Other Appliance Has Broken Down
Before reporting a fault with any appliance, please carry out the following basic checks. Many appliance issues can be resolved quickly without the need for a contractor visit.
1. Check Your Tenancy Agreement First
Before reporting a fault, please check your tenancy agreement and inventory documentation to confirm whether the appliance forms part of the tenancy.
In some cases, appliances such as washing machines, tumble dryers, dishwashers, fridges, freezers, or other white goods may have been left in the property by a previous tenant or gifted by the landlord. Where this is the case, the appliance may not form part of the tenancy agreement and the landlord may not be responsible for repairing, replacing, or maintaining it.
Any such arrangements should be clearly documented within your tenancy agreement, inventory, or any accompanying correspondence provided at the start of your tenancy.
2. Refer to the Manufacturer's Instructions
Most appliances are supplied with an instruction manual, either in paper form or available online. Many common issues can be resolved by following the manufacturer's troubleshooting guidance.
Please ensure you understand how to operate the appliance correctly and safely before reporting a fault.
3. Check the Power Supply
Ensure the appliance is switched on and receiving power.
Please check:
The plug is securely inserted into the socket.
The wall socket is switched on.
The fuse within the plug has not blown.
The circuit breaker or fuse board has not tripped.
Any timer or delay settings have not been accidentally activated.
A loss of power to the appliance does not necessarily indicate that the appliance itself is faulty.
4. Check the Water Supply
For washing machines, dishwashers and similar appliances, ensure that:
The water supply has not been turned off.
Isolation valves remain open.
Water hoses have not become kinked or disconnected.
There are no obvious leaks preventing operation.
An interrupted water supply can often prevent an appliance from starting or completing a cycle.
5. Ensure the Appliance Is Not Overloaded
Overloading washing machines, tumble dryers and dishwashers can cause poor performance, incomplete cycles, unusual noises and breakdowns.
Please ensure:
The appliance is loaded within the manufacturer's recommended capacity.
Items are evenly distributed where applicable.
Large items are not preventing doors from closing properly.
6. Check and Clean All Filters
Blocked filters are one of the most common causes of appliance issues.
Please inspect and clean, where applicable:
Washing machine filters.
Dishwasher filters.
Tumble dryer filters.
Cooker hood filters.
Fridge ventilation grills.
Vacuum cleaner filters.
Regular cleaning helps appliances operate efficiently and can prevent unnecessary call-outs.
7. Check Your Hoover or Vacuum Cleaner
If a vacuum cleaner has stopped working or has lost suction, please check:
The dust bag or collection container is not full.
Filters are clean.
Hoses and attachments are free from blockages.
The brush head is not obstructed by hair, thread or debris.
Many vacuum cleaner faults are caused by blockages or lack of routine maintenance.
8. Check for Obstructions
Please ensure there are no items preventing the appliance from operating normally.
Examples include:
Objects trapped in washing machine drums.
Food debris blocking dishwasher spray arms.
Ice build-up preventing freezer doors from sealing correctly.
Items blocking fridge vents.
Foreign objects obstructing pumps or drainage systems.
9. Check Appliance Settings
Before reporting a fault, please ensure:
Correct programmes have been selected.
Child-lock functions have not been activated.
Delay timers are not preventing operation.
Temperature controls are set correctly.
10. Report Any Fault Promptly
If the above checks have been completed and the appliance is still not functioning correctly, please contact us with:
The appliance type.
The make and model number (if known).
A description of the fault.
Any error codes displayed.
Photographs or videos where possible.
This information can help diagnose the issue more quickly and may avoid unnecessary delays.
Important Information Regarding Charges
Please note that if a contractor attends and finds that the issue has been caused by misuse, overloading, lack of cleaning, failure to follow the manufacturer's instructions, blocked filters, foreign objects, accidental damage, or any tenant-related issue, you may be responsible for the cost of the visit, repairs, replacement parts, or replacement appliances.
Where no fault is found because the appliance was not being operated correctly, the contractor's call-out charge may also be recharged to you.
Blocked Sinks, Toilets, Baths, Showers and Drains
In most cases, blockages within sinks, toilets, baths, showers and internal waste pipes are the responsibility of the tenant, particularly where they have been caused by normal day-to-day use of the property.
Common causes of blockages include:
Hair and soap residue in showers and baths.
Food waste in kitchen sinks.
Fat, oil and grease being poured down drains.
Wet wipes, sanitary products, nappies, cotton buds, paper towels or excessive toilet paper being flushed down toilets.
Foreign objects accidentally dropped into drains or sanitary fittings.
Before reporting a blockage, please try the following steps:
For Sinks and Baths
Remove any visible debris from the plughole.
Pour boiling water carefully down the drain (unless the pipework is plastic and you are concerned about heat damage).
Use a suitable drain cleaning product in accordance with the manufacturer's instructions.
Allow the product sufficient time to work before flushing with water.
Use a plunger to help dislodge the blockage.
Clean any accessible waste traps beneath sinks where safe to do so.
For Showers
Remove and clean the shower drain cover.
Remove any visible hair, soap residue or debris.
Use a suitable drain cleaner designed for shower waste pipes.
Flush through with hot water.
Use a plunger if necessary.
For Toilets
Use a toilet plunger to attempt to clear the blockage.
Allow time for the water level to reduce before trying again.
Avoid repeatedly flushing a blocked toilet as this may cause flooding.
Never use excessive force or attempt to dismantle the toilet.
Preventing Future Blockages
You can help prevent blockages by:
Avoiding pouring fat, oil or grease down sinks.
Using sink strainers to catch food waste.
Regularly removing hair from shower and bath drains.
Only flushing toilet paper down toilets.
Never flushing wipes, sanitary products, nappies, cotton buds or similar items.
If the blockage cannot be cleared using the above methods, you may need to arrange for a plumber or drainage specialist to attend at your own expense.
Please note that where a contractor attends and determines that a blockage has been caused by tenant misuse, inappropriate disposal of waste, lack of routine maintenance, or failure to take reasonable steps to clear the blockage, the full cost of the call-out, labour, drainage works and any associated repairs may be charged to the tenant.
If you believe the blockage is caused by a structural defect, collapsed drain, shared drainage issue, tree root ingress, or another matter beyond your control, please contact us immediately before arranging any works so that we can investigate further.
My Boiler Is Not Working / I Have No Heating or Hot Water
If your boiler is not working, or you have lost heating and/or hot water, please carry out the following checks before reporting the issue. Many common boiler faults can be resolved quickly without the need for an engineer to attend.
1. Check the Boiler Instructions
Most boilers display fault codes or warning lights when there is a problem. The instruction manual will often explain what the code means and provide simple troubleshooting steps.
If you know the make and model of your boiler, you may also be able to find the manufacturer's instructions online.
2. Check Whether the Property Has a Home Care Agreement
Some properties are covered by a Home Care Agreement with a specialist heating contractor.
Please check your inventory, welcome pack, or tenancy documentation for details. If a Home Care Agreement is in place, you may be required to contact the provider directly to report the fault.
3. Check the Boiler Has Not Been Switched Off
Please ensure:
The boiler has power.
The electrical switch beside the boiler is switched on.
The fuse has not blown.
Any nearby fused spur has not been accidentally turned off.
The property's circuit breaker has not tripped.
A loss of electrical supply is one of the most common causes of boiler breakdown reports.
4. Check Your Thermostat Settings
Please ensure:
The thermostat is switched on.
The temperature is set high enough for the heating to activate.
Batteries in wireless thermostats are working.
Smart thermostats are connected and functioning correctly.
Sometimes thermostats can be accidentally adjusted, resulting in the heating not operating as expected.
5. Check Your Programmer or Timer
Many boilers operate on a timer system.
Please check:
The time and date are correct.
The heating programme is active.
The boiler is not set to "off" or "holiday mode".
The heating is not scheduled to come on later in the day.
As a simple test, switch the heating to "constant" or "manual" mode to see if the boiler starts.
6. Check Radiator Thermostatic Valves
If some rooms are cold while others are warm, check the thermostatic radiator valves (TRVs).
Ensure they are turned up sufficiently and have not been accidentally switched off.
Please note that if all TRVs are turned down, the heating may appear not to be working when the boiler itself is functioning correctly.
7. Bleed Your Radiators
If radiators are cold at the top but warm at the bottom, they may contain trapped air.
Signs that radiators may need bleeding include:
Gurgling noises.
Uneven heating.
Cold spots at the top of radiators.
If you are comfortable doing so, carefully bleed the radiator using a radiator key while following appropriate safety guidance.
8. Check the Boiler Pressure
Low boiler pressure is one of the most common reasons for heating and hot water failure.
Most domestic boilers operate best between 1.0 and 1.5 bar when cold.
If the pressure gauge is below the recommended level:
Refer to the manufacturer's instructions.
Carefully use the filling loop to top up the system.
Stop once the correct pressure is reached.
Do not overfill the system.
If you are unsure how to do this safely, please contact us for guidance.
9. Reset the Boiler
Many modern boilers have a reset button.
After carrying out the checks above, you may wish to perform a boiler reset in accordance with the manufacturer's instructions.
Only attempt a reset if it is safe to do so and you understand the process.
10. Check Your Gas Supply
If you have a gas boiler, check whether:
Other gas appliances are working.
Your gas meter has credit if you have a prepayment meter.
The emergency control valve has not been accidentally turned off.
If you smell gas, do not attempt any further checks.
Immediately contact the National Gas Emergency Service on 0800 111 999.
11. Check for Frozen Condensate Pipes
During periods of freezing weather, a boiler may stop working if the condensate pipe freezes.
Signs of a frozen condensate pipe include:
Boiler fault codes.
Gurgling noises.
Boiler repeatedly shutting down during cold weather.
You may be able to carefully thaw the pipe by:
Applying warm (not boiling) water.
Using hot water bottles.
Wrapping the pipe in warm towels.
Never use naked flames, blowtorches, or boiling water.
12. Preventing Frozen Pipes
During cold weather:
Keep the heating on at a low temperature if possible.
Open loft hatches where pipes are located.
Ensure exposed pipes are properly insulated.
Avoid leaving the property unheated for extended periods.
13. If You Still Have No Heating or Hot Water
If you have completed all of the above checks and the problem remains, please contact us and provide:
Your full address.
The make and model of the boiler (if known).
Any fault codes displayed.
Photographs of the boiler display where possible.
Details of the checks you have already carried out.
This information will help us arrange the most appropriate assistance as quickly as possible.
Important Information
If an engineer attends and finds that the issue was caused by low pressure, incorrect settings, switched-off controls, lack of credit on a prepayment meter, frozen pipes, or another issue that could reasonably have been resolved by following the above guidance, the cost of the call-out may be recharged to the tenant.
Please report any heating or hot water issues as soon as possible, particularly during colder months or where vulnerable occupants are living in the property.
My Electricity Has Failed
If your electricity has failed, please carry out the following checks before reporting the issue. Many electrical problems are caused by local power cuts, tripped switches, faulty appliances, blown bulbs, meter issues, or overloaded circuits. Following these steps may restore power quickly and help avoid unnecessary call-out charges.
1. Check if There Is a Power Cut in the Area
Firstly, check whether there is a general power failure affecting your area.
You can do this by checking:
Whether neighbouring properties have also lost power.
Whether communal lighting is working.
Whether nearby shops or buildings are affected.
Whether streetlights have gone out.
You can also contact 105, the free national power cut helpline, available 24 hours a day, 365 days a year. Calling 105 will connect you to your local electricity network operator who can confirm whether there is a known power outage affecting your area and provide updates on restoration times.
If there is a general power cut affecting the area, this is not a repair issue with the property and should be dealt with by the electricity network provider.
2. Check Your Electricity Meter
If neighbouring properties still have electricity, check your electricity meter.
If you have a prepayment meter, please ensure:
There is sufficient credit on the meter.
Emergency credit has not been exhausted.
Any recent top-up has been successfully applied.
The meter has not disconnected the supply.
If the issue relates to a lack of credit, a meter fault, or an account issue, you should contact your electricity supplier directly.
3. Check the Consumer Unit (Fuse Board)
Locate your consumer unit, also known as the fuse board.
Check whether any circuit breakers have tripped. Normally, all switches should be in the "ON" position.
If one or more switches have moved to the "OFF" position, this usually indicates that the circuit has tripped to protect the electrical system.
Common causes include:
A faulty appliance.
A blown light bulb.
Water entering an electrical fitting.
Overloaded sockets or extension leads.
Faulty plugs or cables.
4. Reset Any Tripped Circuit Breakers
If a switch has tripped:
Turn the switch fully off.
Wait a few seconds.
Turn it back on again.
If the switch remains on, check whether power has been restored.
If it trips immediately again, there may be a fault on the circuit or with an appliance connected to it.
5. Check for Faulty Appliances
A faulty appliance is one of the most common causes of electrical faults.
To test this:
Unplug all appliances from the affected sockets.
Reset the circuit breaker.
Plug appliances back in one at a time.
Switch each appliance on individually.
If the circuit trips when a particular appliance is connected, that appliance is likely to be faulty.
Examples include:
Kettles.
Toasters.
Microwaves.
Washing machines.
Dishwashers.
Tumble dryers.
Electric heaters.
Hairdryers.
Irons.
Fridges and freezers.
Extension leads.
If the appliance belongs to you, repair or replacement will be your responsibility.
6. Check Light Bulbs
A blown light bulb can often trip a lighting circuit.
Please check all bulbs on the affected circuit and replace any that have failed.
Tenants are generally responsible for replacing standard light bulbs during the tenancy.
7. Check Plug Fuses
If one appliance has stopped working but the rest of the electricity supply is unaffected, check the fuse within the appliance plug.
A blown fuse may indicate an issue with the appliance itself rather than the property's electrical system.
8. Check Extension Leads and Overloaded Sockets
Avoid overloading sockets or extension leads.
Using too many high-powered appliances from one outlet can cause circuits to trip and may present a fire risk.
Examples of high-powered appliances include:
Kettles.
Microwaves.
Electric heaters.
Tumble dryers.
Washing machines.
Irons.
9. Check Whether the Issue Is Partial or Complete
If only certain lights, sockets, or rooms are affected, this may indicate a single circuit has tripped.
Examples include:
Upstairs lights not working but downstairs lights working normally.
Kitchen sockets not working but living room sockets functioning correctly.
One room without power while the rest of the property remains unaffected.
This usually points to a circuit issue rather than a complete power failure.
10. Check for Signs of Damage
If it is safe to do so, look for any obvious signs of electrical problems, including:
Burn marks around sockets.
Damaged plugs or cables.
A burning smell.
Flickering lights.
Sparking switches or sockets.
Do not touch damaged electrical equipment.
If there is any immediate danger, switch off the electricity supply at the consumer unit if safe to do so and contact us immediately.
11. Contact Us
If you have completed all of the above checks and the issue remains unresolved, please contact us and provide:
Your full address.
A contact telephone number.
Details of the affected lights, sockets, or appliances.
Whether neighbouring properties are affected.
Whether any circuit breakers have tripped.
Whether you have checked your meter and credit.
Any photographs of the fuse board or meter if available.
This information will help us arrange the most appropriate assistance as quickly as possible.
Important Information Regarding Charges
If an electrician attends and discovers that the issue was caused by:
A faulty tenant-owned appliance.
A blown light bulb.
Lack of credit on a prepayment meter.
An overloaded socket or extension lead.
A switched-off circuit breaker.
Failure to carry out the checks outlined above.
The cost of the call-out, together with any associated charges, may be recharged to the tenant.
Electrical contractors are instructed to report the cause of faults, and unnecessary call-outs can be expensive. Carrying out these simple checks before reporting a problem may save both time and money.
Water Leaks, Flooding, Roof Leaks and Water Escaping Into Other Properties
Water leaks can cause significant damage if not dealt with quickly. Whether water is entering your property from above, leaking through a roof, or escaping from your property into a neighbouring flat, it is important that you take immediate steps to minimise damage and report the issue as soon as possible.
If Water Is Coming Through Your Roof or Ceiling
If you notice water entering the property through the ceiling, roof, or walls, please try to identify where the water is coming from.
If you live in a flat and the leak appears to be coming from the property above:
Contact your neighbour immediately if possible.
Alert them to the problem and ask them to check for overflowing baths, sinks, showers, toilets, washing machines, dishwashers, or other plumbing issues.
If the property above is tenanted, try to contact the occupant directly.
If nobody is available and the leak is severe, contact us immediately.
Protecting Your Belongings and the Property
Whilst waiting for assistance, you should take reasonable steps to minimise damage by:
Moving furniture, electrical items, and personal belongings away from the affected area.
Placing buckets, bowls, containers, or towels beneath the leak to collect water.
Pulling back carpets, rugs, or flooring coverings where possible to prevent water damage.
Drying excess water where it is safe to do so.
Avoiding contact with electrical fittings affected by water.
If water is leaking near electrical sockets, light fittings, or electrical appliances, do not touch them and switch off the electricity supply at the consumer unit if it is safe to do so.
Roof Leaks During Storms
During periods of heavy rain, snow, or high winds, water may enter through damaged roofs, flashings, gutters, chimneys, or external walls.
Please note that roofing contractors will generally not work on roofs during severe weather conditions due to health and safety requirements.
Whilst emergency measures may be taken where possible, permanent repairs may need to wait until weather conditions improve and safe access can be obtained.
Heavy Rain and Storm Conditions
During extreme weather, gutters, downpipes, roof drains and external drainage systems can become blocked by leaves, debris, ice or other materials.
This can cause water to:
Overflow from gutters.
Back up into the property.
Enter through roofs, walls, windows or ceilings.
Cause internal flooding.
Where safe to do so, report any visible blocked gutters or overflowing drainage systems immediately.
If Water From Your Property Is Affecting Another Flat or Property
If you are informed that water from your property is leaking into a neighbouring property, or you notice signs of a leak yourself, you should act immediately.
Check Internal Plumbing Fixtures
Inspect the following:
Baths and showers.
Wash hand basins.
Kitchen sinks.
Toilets and cisterns.
Water tanks.
Hot water cylinders.
Washing machines.
Dishwashers.
Fridges with water dispensers.
Any visible pipework.
Look for:
Running water.
Overflowing fixtures.
Loose connections.
Drips or leaks.
Damaged hoses.
Water pooling on floors.
Check Washing Machines and Dishwashers
Appliance hoses can split, loosen or leak unexpectedly.
Check:
Water supply hoses.
Waste pipes.
Connections behind appliances.
Any signs of water beneath or around the appliance.
If an appliance is leaking, stop using it immediately and turn off the water supply to the appliance if possible.
Turn Off the Water Supply If Necessary
If the leak is continuous, significant, or the source cannot be identified, locate and turn off the property's main stopcock.
The stopcock is often located:
Under the kitchen sink.
In a utility cupboard.
Near the water meter.
In a ground-floor cupboard.
Turning off the stopcock will stop the incoming water supply and may help prevent further damage until the issue can be investigated.
Stop Using Certain Facilities
If the leak appears to occur only when certain fixtures are used, stop using them immediately.
Examples include:
Showers.
Baths.
Washing machines.
Dishwashers.
Toilets.
Sinks.
Avoid using the affected fixture until the source of the leak has been identified.
Emergency Flooding
If there is serious flooding that poses an immediate risk to the property, neighbouring properties, or occupants, contact us immediately.
If the incident occurs outside office hours and immediate action is required to prevent significant damage or danger, contact our emergency out-of-hours service.
If there is a risk to life, public safety, or serious property damage and you are unable to obtain assistance, contact the emergency services.
Important Information Regarding Emergency Plumbers
Please note that an emergency plumber's primary role is to make the situation safe and prevent further damage.
In many emergency situations, a plumber may:
Turn off the water supply.
Isolate the affected pipework.
Make temporary repairs.
Prevent further flooding.
They may not be able to carry out a permanent repair during an emergency call-out and a follow-up appointment may be required.
Reporting the Issue
When reporting a leak, please provide:
Your full address.
A contact telephone number.
The location of the leak.
Whether water is actively flowing.
Whether another property is affected.
Photographs or videos where possible.
Details of any action you have already taken.
The more information provided, the quicker we can assess the situation and arrange the appropriate contractor.
Important Information Regarding Damage
Tenants are expected to take reasonable steps to minimise damage where safe to do so. Failure to report a leak promptly or failure to take reasonable steps to reduce ongoing damage may result in liability for some of the resulting costs.
Please report all water leaks, no matter how small they may appear, as soon as they are discovered.